Troubleshooting
Find your problem below. If it is not here, email us.
I cannot sign in
- PlanCub signs in with Google only. There is no email and password login.
- Use a normal browser window, not a private one, and allow cookies and pop-ups for app.plancub.com.
- Check that you picked the Google account you used before. A different account is a different PlanCub account with different data.
- If you open app.plancub.com and see the home page, you are signed out. Log in from there.
My changes are not saving
PlanCub saves to your account, so it needs an internet connection. If you see a message such as Unable to save the item, check your connection and try again. Reload the page and look for your change before you repeat it.
My theme or shortcuts look different on another device
Fonts, backgrounds, language, date format and shortcuts are saved on each device. Your goals, tasks and calendar are saved in your account and appear everywhere.
A shortcut does nothing
- Shortcuts do not work while you type in a field, or while a dialog or menu is open. Press Esc first.
- For the G shortcuts press G, then the letter within 2.5 seconds.
- Check Settings, Shortcuts. You or a reset may have changed the key. Restore defaults sets them back.
Google or Apple Calendar does not show my changes
Google and Apple decide when they refresh a subscribed calendar, and it can take a while. In PlanCub, open Settings, Calendar and use Check connection. If the link was lost or shared, Disconnect and create a new one.
I reached a plan limit
Personal allows 30 active goals, 50 Inbox items and 3 Kanban boards. Complete or delete some to make room, or move to Pro. The message about the limit can currently appear in Vietnamese even when the app is in English. It says the same thing.
My streak broke
Use a Freeze if you missed 1 or 2 days in the last 3 days. See Dashboard, streak and badges.
Contact support
Tell us what you did, what you expected and what happened. Email: