1. 7-day money-back guarantee
If you are not happy with a paid PlanCub plan, you can ask for a refund within 7 days of the payment date. There are no conditions and we will not ask you to explain.
This applies to every paid plan (Pro and Lifetime) and to each payment, including a yearly Pro renewal.
2. What you get back
You get 100% of the amount you paid. PlanCub covers all payment and refund fees, so nothing is deducted.
The refund goes back to the original payment method. The time it takes to appear depends on your bank or card provider, usually 5 to 10 business days.
3. How to request a refund
Email us within 7 days of your payment, from the email address of your PlanCub account, and say you want a refund.
We will confirm by email and start the refund as soon as possible.
4. After a refund
Your account returns to the free Personal plan. Your data stays in your account. If your data goes over the Personal limits, you can still view and export it, but you may not be able to add more until you are within the limits.
5. Cancel Pro
Pro renews once a year. You can cancel at any time before the next renewal date. You keep Pro until the end of the period you paid for, and you will not be charged again.
To cancel, use the billing page in your account when it is available, or email us. Lifetime is a one-time payment, so there is nothing to cancel.
6. Payments and taxes
Payments are handled by our payment partner, Creem, which acts as the Merchant of Record. Creem processes your payment, collects any applicable sales tax or VAT, and issues your receipt.
Prices are shown in USD. Taxes, if any, are shown at checkout before you pay.
7. Contact
Questions about a payment, a refund or cancelling? Email us: